Customer Grievance Redressal Desk

Balageria Central Co-Operative Bank Ltd.

A secure digital grievance portal for customers and bank officials, designed for clear accountability, OTP-based access, escalation visibility, and timely resolution.

Raise Your Complaint Track Complaint

Grievance Escalation Policy

Level 1: Branch Manager

Complaints are first handled by the concerned Branch Manager at the mapped branch.

TAT: 7 Days

Level 2: Head Office

Automatically escalated to Head Office when unresolved at Level 1, or when a customer re-opens a resolved complaint.

TAT: 7 Days

Level 3: CEO

Final internal escalation level for persistent grievances requiring CEO review and closure governance.

TAT: 7 Days
Re-open Policy
Customers may re-open a resolved complaint ticket within 14 days. The complaint moves to the next appropriate level without resetting the original TAT clock.
External Escalation
If a customer remains displeased after Level 3: CEO resolution, they may visit the RBI Ombudsman Portal.

Customer Portal

Level 1: Branch Manager

Level 2: Head Office

Level 3: CEO

System Admin