BALAGERIA CENTRAL CO-OPERATIVE BANK LTD.

বলাগেড়িয়া সেন্ট্রাল কো-অপারেটিভ ব্যাঙ্ক লিঃ
✦ Journey Since 1926 ✦
🔒 Securing Encrypted Banking Portal...
Reg. under W.B. Co-operative Societies Act, 1940 Call: 03220-254421 / 255097 Mon-Sat: 10AM - 5PM | Sunday Banking at Contai
BALAGERIA CENTRAL CO-OPERATIVE BANK LTD. বলাগেড়িয়া সেন্ট্রাল কো-অপারেটিভ ব্যাঙ্ক লিঃ Journey Since 1926
Grievance Portal NIVARAN Grievance Portal
Celebrating 100 Years - Balageria Central Co-Operative Bank Ltd.
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DICGC Insured Deposits safe up to ₹5 Lakh
LATEST UPDATES
💳 Debit Card Facility: RuPay Debit Card services now active across all branches! Read Customer Notice → • 📢 Positive Pay System (CPPS): Mandatory for all CTS clearing cheques above ₹50,000/-. Please submit cheque details in advance. • 📈 Revised Fixed Deposit Rates: Senior citizens earn up to 7.00% p.a. on term deposits! Visit your nearest branch today. • 🏢 Sunday Banking: Contai Main & Evening branches are open every Sunday from 10:00 AM to 02:00 PM. • 📝 Procurement Tender: Tender Notice for printer repairing peripherals & spare parts now published. Check Tenders page.
Home / Support / Grievance & Feedback Form

Customer Grievance Redressal & Feedback

We Value Your Trust • Dedicated Escalation Matrix & Time-Bound Resolution

Submit Your Complaint / Feedback Online

Fill out the form below. Mandatory fields are marked with an asterisk (*).

🏛️ 4-Tier Redressal Hierarchy

Level 1
Branch Manager

Approach the concerned Branch Manager in person or call the branch directly for immediate local operational redressal.

Level 2
Chief Nodal Officer, Head Office

If unresolved within 7 days, address your query to the Nodal Grievance Officer, Saraswatitala, Contai.

📞 03220-254421
Level 3
Chief Executive Officer (CEO)

Write directly to the CEO, Balageria Central Co-Operative Bank Ltd., Head Office.

✉️ ceo@balageriaccb.bank.in
Level 4
Banking Ombudsman

If the grievance remains unresolved for 30 days, customers can escalate to the RBI Banking Ombudsman under CMS portal.